Shradha Shahapurkar

GrowthX | 10+ yrs | Customer Experience & Program Management Leader

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Experiences

Started at a 10-member B2B SaaS social media startup in 2011 as the first customer success manager for Asia, handling key customers like Samsung, Dell, HTC, etc eventually building a portfolio of $3M with a 95%+ retention rate.
Built and run CX programs in energy, HR Tech, load balancers & design automation, financial services, etc.
Pivoted to a CX generalist role at an ioT-based startup dabbling in measuring & enabling productivity in the pandemic.

Skillset

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⚡️ Proof of work

Built & launched Dell’s Social Media Listening Centre in 2015.
Built and ran the biggest hackathons for Infosys & Virtusa. (1Lakh & 60k respectively)
Designed the Onboarding teardown of Simpl’s Pay-in-3 product offering.

🛠 Tools

Sprinklr/Radian6

Extensive experience of 5+ years of using listening, command center, ads, and workflow management modules.

JIRA

Have over 10+ years of hands-on experience in setting up JIRA for tech and business teams for use cases ranging from sprints to shipping & logistics management.

Figma/Canva

Largely used it to give feedback to designers with visualization pointers from a CX standpoint. Intermediary experience building and managing websites (Wix, Webflow) and landing pages.

Mixpanel/Pendo

2+ years of using Mixpanel to do a cohort analysis of customers and create feedback loops with the product team.

Salesforce/Zoho/Hubspot

Set up Zapier integrations to bring in data from multiple sources into a singular CRM.

Zendesk/Uservoice

I set up ticketing tools multiple times & built the Support framework in the startups I worked with.

🎁 The most interesting thing about me

Ex-growler & writer. Co-authored a book of short stories at 19 called The Seven Deadly Sins.